RETURNS AND COMPLAINTS

 

RETURNS

Returns can be made within 14 days of receiving the product. Before sending the goods back, please send us a short email informing us of your wish to return the item to madelle@madelle.pl

Please return the goods in original, undamaged condition along with the receipt and a completed return form. We would appreciate it if you could fold the returned products carefully. Please do not return products inside out, rolled into a ball, squeezed into a box that is too small, or in a condition that shows a lack of respect for the returned item.

Return address:

Madelle Magdalena Magnon

Ul. Koszykowa 10/11

00-564 Warsaw

T: 692 435 395

We would appreciate it if you could send packages using your preferred courier service - this is the best and most reliable method of returning a package. Whenever possible, please avoid sending packages via Poczta Polska (the postal carrier does not call when we are not on-site, and often does not leave an arrival notice).

We will refund your money within 14 days of receiving the package.

 

RETURN FORM:

Return of goods form

Warsaw, date.........................

 

.....................................................

(Order number)

..........................................................................................................................................................

(Full name, phone number, address)

I hereby declare that I am withdrawing from the distance contract with the company: Madelle Magdalena Magnon and am returning the items listed below:

............................................................................................................

(returned item and price)

Please refund the funds to my bank account:

...................................................................................................................

(Account number to which the refund should be issued)

Account holder: .................................................................................

I am aware of the terms and conditions for returning goods under this procedure as defined in the Store's regulations, including the necessity of attaching this form and the original sales document (receipt or VAT invoice) issued in connection with the sale of the returned goods to the package.

..............................................................

(Customer signature)

...........................

COMPLAINTS

Any item purchased in the Madelle store may be subject to a complaint if it has defects that constitute non-compliance with the Sales Agreement.

Complaints should be submitted via email to madelle@madelle.pl, providing your full name, order number, a description of the defect, and attaching photos.

Goods subject to a complaint must be delivered to the following address:

Madelle Magdalena Magnon

Koszykowa 10/11

00-564 Warsaw

T: 692 435 395

We will process the complaint within 14 business days from the day we receive the package containing the defective item. We will inform you of the outcome of the complaint via email.

We are not responsible for damages resulting from incorrect usage, wear, or improper care of our products.

In the event of a successful complaint, we will send you a full-value product (repaired or new) within 14 days from the date the complaint is upheld, and if that proves impossible, we will offer you a substitute product for the defective item or refund the full price paid for the goods.